Frequently Asked Questions
Insurance & Payment Information
We believe accessing mental health care should feel as clear and supportive as possible. Our intake team is here to help you understand your insurance benefits and next steps so you can begin care with confidence.
Questions About Insurance or Payment?
We understand insurance can feel overwhelming at times. If you have questions or are unsure what to ask your insurance company, our intake team is here to help guide you. Please feel free to contact us with billing questions at [email protected] or 262-226-2006.
Insurances We Accept
We are in-network with many major insurance plans, including:
- Anthem / Blue Cross Blue Shield
- Aetna
- Optum / United Healthcare
- UMR
- Cigna
- Quartz
- Dean Health Plan
- The Alliance
- Network Health (in progress)
- Medicaid, including:
- MHS WI / Cenpatico
- Molina Healthcare
- Chorus Healthcare (CCHP)
- Medicare
- Aurora Healthcare: Meridian
- TriCare
- Humana
- WPS
- First Health Network
- Common Ground Healthcare
Insurance participation may change, and coverage varies by plan. If you do not see your insurance listed, please contact our intake team — we’re happy to check for you.
Understanding Your Insurance Coverage
While we are in-network with many insurance companies, benefits are determined by your individual insurance plan, not by our office.
As a courtesy, our intake team may:
- Check benefits information when available
- Share estimated copays, deductibles, or coinsurance
Because insurance companies ultimately determine coverage and payment, benefit information provided by our office cannot be guaranteed. We strongly encourage all clients to contact their insurance provider directly to confirm:
- Mental health benefits
- Copays or coinsurance
- Deductible status
- Session limits or authorization requirements
Financial Responsibility
Clients are financially responsible for all charges not covered by their insurance, including but not limited to:
- Deductibles
- Copays or coinsurance
- Services denied or deemed non-covered by insurance
- Charges related to inactive coverage or benefit limitations
By scheduling services, clients acknowledge responsibility for any balances not paid by insurance.
We’re always happy to help clarify questions about billing or insurance along the way.
Private Pay & Out-of-Network Options
We also offer private pay services. For clients who choose to use out-of-network benefits, we can provide documentation (often called a superbill) upon request, which may be submitted to your insurance company for possible reimbursement.
Ready to Get Started?
Click here to fill our our contact form, or call 262-226-2006
Do you accept my insurance?
We are in-network with many major insurance plans, including commercial plans, Medicaid, and Medicare. A full list is available on our Insurance & Payment page. If you’re unsure, our intake team is happy to help check.
Can you verify my benefits for me?
As a courtesy, our intake team can check benefits information when available and share estimated copays or deductibles. Because insurance companies ultimately determine coverage, we also recommend contacting your insurance provider directly to confirm your benefits.
Will my insurance cover therapy or medication management?
Coverage varies by plan. Some plans include copays, deductibles, session limits, or authorization requirements. Your insurance company can give you the most accurate information about what your plan covers.
What if my insurance doesn’t cover a session?
Clients are financially responsible for any services not covered by insurance, including deductibles, copays, or denied claims. We encourage checking benefits ahead of time to avoid surprises.
Do you offer private pay options?
Yes. We offer private pay services and can provide documentation for clients who wish to seek out-of-network reimbursement from their insurance company.
What if my insurance changes?
Please notify our office as soon as possible if your insurance changes. Coverage issues related to inactive or updated insurance are the client’s responsibility.
Who can I contact if I have questions?
Insurance benefits can be confusing. These questions may help you better understand your coverage before getting started. Our intake team is happy to help guide you and answer questions about insurance, billing, or next steps.
- Do I have outpatient mental health benefits?
- Is Peace of Mind Wellness in-network for my plan?
- Is my therapist in-network or out-of-network?
- What is my copay or coinsurance for mental health visits?
- Have I met my deductible? If not, what remains?
- What is the allowed or contracted rate for my mental health visit under my plan?
- Is there a limit on the number of sessions covered per year?
- Is prior authorization required for therapy or medication management?
- Are telehealth sessions covered the same as in-person visits?
- What is my responsibility if a claim is denied?
Insurance representatives can provide the most accurate and up-to-date information for your specific plan.
To schedule an appointment, please contact our office manager at 262-226-2006 or complete our contact form online. If you have a preferred therapist we will do our best to match you based on availability.
Before your first session, you’ll have a free, brief phone consultation with the therapist to ensure it’s a good fit for both of you. We deeply value the therapist-client relationship, as it plays a key role in your healing journey.
Appointments & Availability
Each therapist manages their own schedule, so if you need to cancel or reschedule, please reach out to your therapist directly. Clinic hours are Monday–Friday, 8 AM – 7 PM, though availability varies by therapist.
You will receive a text and email reminder for your appointments. Sessions can be held in person or via telehealth, depending on your preference.
Paperwork & Payments
Peace of Mind Wellness is a paperless practice. Before your first session, you will receive an email with a link to complete your initial paperwork through our secure online portal. Through this portal, you can also:
✅ Make payments
✅ Update personal information
✅ Manage your insurance details
If you have any questions, please don’t hesitate to reach out. We are here to support you every step of the way.
You can access the portal through the patient portal icon at the top of the screen or enter/copy this link to your web browser:
https://peaceofmindwellness.clientsecure.me
Starting therapy is a big step, and we want you to feel supported every step of the way. Here’s what you can expect:
- Your Therapist Has to Be the Right Fit
💡 Finding the right therapist is important! Your connection with your therapist plays a key role in your progress. If at any point you feel like your therapist isn’t the right fit, please speak up—we want you to feel comfortable and supported. We can explore adjustments, changes, or even referrals to another therapist or clinic if needed. - Completing Initial Paperwork
Before your first session, we’ll send you an email with a link to our secure online portal where you’ll complete the necessary forms. This helps us understand your needs and allows you to update personal or insurance information at any time. - Your First Session
Your first session is all about getting to know your therapist and feeling out the process. You don’t need to have all the answers—your therapist will guide the conversation at a pace that feels right for you. They may ask about your background, current challenges, and what you hope to get out of therapy. - Ongoing Sessions & Open Communication
Therapy is a journey, and your needs may change over time. It’s important to know that your voice matters! If something isn’t working for you—whether it’s the approach, the topics being covered, or your overall goals—let your therapist know. Therapy is most effective when you feel comfortable sharing your thoughts, concerns, and feedback. - Payment & Insurance
If using insurance, we recommend calling your provider to verify your mental health coverage. Our online portal allows you to make payments, update insurance, and manage your account with ease. If you have questions about costs, we’re happy to assist you in understanding your benefits. - Making Changes or Cancelling Appointments
Each therapist manages their own schedule, so if you need to reschedule or cancel, please contact your therapist directly. You may be subject to a late fee if cancellation is made in less than 24 hours in advance of your appointment. - In-Person or Telehealth Options
We offer both in-person and virtual (telehealth) sessions, so you can choose the format that best suits your needs.
Your Therapy, Your Journey
Therapy is a collaborative process, and your experience should feel right for you. Whether you want to adjust your goals, change the way sessions are structured, or even switch therapists, that’s completely okay!
💙 You deserve a space where you feel heard, understood, and empowered.
If you have any questions or are ready to begin, call us at 262-226-2006. We’re happy to help!
At Peace of Mind Wellness, your privacy is our priority. We follow HIPAA (Health Insurance Portability and Accountability Act) regulations to protect your personal and health information. Your therapy sessions are completely confidential, and your records are securely stored.
Additionally, under the No Surprises Act, you have the right to receive a Good Faith Estimate for the cost of services if you are uninsured or choosing to pay out-of-pocket. This ensures transparency in pricing, so you are not faced with unexpected charges. If you have any questions about this, please let us know—we’re happy to explain further.
A Friendly New-Year Insurance & Scheduling Reminder
With the start of a new year, most insurance plans reset deductibles and cost-sharing. Depending on your plan and policy, this often means you may owe copays, coinsurance, or deductible amounts early in the year—even if you didn’t toward the end of last year.
Because insurance benefits and requirements can change annually, CMS (the Centers for Medicare & Medicaid Services) and Wisconsin regulations require us to keep insurance information and signed paperwork up to date in order to continue services and submit claims correctly. New and existing clients will have to sign and complete new paperwork (we’re not a huge fan of more paperwork either, but it’s something we have to do to remain compliant and accept insurance).
If you have questions about deductibles, copays, statements, or insurance in general, Shanna is happy to help. You can reach her at [email protected] or call 262-226-2006.
Please note that insurance verification is not a guarantee of coverage, and we always recommend checking directly with your insurance company to confirm your specific benefits—because insurance policies love fine print.